We just received this forwarded e-mail. I’ve deleted the name of the bank, in case it isn’t true. Unfortunately, I CAN see this happening. (Sorry about the crazy spacing — it happened somewhere between the copy and paste, and I can’t get it to change!)
”Be sure to cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.
“A lady died this past January, and her credit card company billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00, but now it was somewhere around $60.00.
A family member placed a call to the credit card company and here’s the exchange:
Family Member: ‘I am calling to tell you she died in January.’
Company: ‘The account was never closed and the late fees & charges still apply.’
Family Member: So, what will they do when they find out she is dead?’
Company: ‘Excuse me?’
Family Member: ‘Did you just get what I was telling you — the part about her being dead?’
Supervisor: This account was never closed, so the late fees and charges still apply.’ (This must be a phrase taught by the bank!)
Supervisor: (stammering) ‘Are you her lawyer?’
Family Member: ‘No, I’m her great nephew.’
Supervisor: ‘Could you fax us a certificate of death?’
After they get the fax:
Family Member: ‘ Odessa Memorial Cemetery , Highway 129, Plot Number 69.’
Supervisor: ‘Sir, that’s a cemetery!’
Family Member: ‘What do you do with dead people on your planet?
oh my goodness! I couldn’t help but laugh. Glad I found your blog this evening!
now that’s pretty funny!
Vicki — I thought it was hilarious, true or not, too. I’m glad you found me too — I didn’t even know I was lost! :}
tz — yes it is, in a saaaaad little way. :}
Oh.My.Word. Thank you SO much for providing this bit of humor. My dad always said he was going to make a list of “ept” service providers since so many were “inept”. Scary…
Thanks for the post. This story had me rolling on the floor. Unfortunately, we had to deal with a couple of situations like this when my husband’s mother died. Some never got resolved – they will just be hanging in limbo forever! It is incredible how companies don’t or can’t deal with a death although it is inevitible that we will ALL die at some time!
ElleBee — I love your dad’s idea — and it would be soooo easy, because it would be soooo short!
Cyndie — I know — it would be even funnier if it wasn’t so close to experiences all of us have had!