When You Die, Leave a Forwarding Address!

We just received this forwarded e-mail.  I’ve deleted the name of the bank, in case it isn’t true. Unfortunately, I CAN see this happening. (Sorry about the crazy spacing — it happened somewhere between the copy and paste, and I can’t get it to change!)

”Be sure to cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.  

“A lady died this past January, and her credit card company billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00,  but now it was somewhere around $60.00.

A family member placed a call to the credit card company and here’s the exchange:

Family Member: ‘I am calling to tell you she died in January.’

Company: ‘The account was never closed and the late fees & charges still apply.’

Family Member: ‘Maybe, you should turn it over to collections.’

Company: ‘Since it is 2 months past due, it already has been.’
 
Family Member: So, what will they do when they find out she is dead?’

Company

: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’
Family Member: ‘Do you think God will be mad at her?’
        
Company
: ‘Excuse me?’
 
Family Member: ‘Did you just get what I was telling you — the part about her being dead?’
Company: ‘Sir, you’ll have to speak to my supervisor.’ 
 

 

(Supervisor gets on the phone):
Family Member: ‘I’m calling to tell you she died in January.’
 
Supervisor:  This
 account was never closed, so the late fees and charges still apply.’ (This must be a phrase taught by the bank!)
Family Member: ‘Do you mean you want to collect from her estate?’
 
Supervisor
: (stammering) ‘Are you her lawyer?’
 
Family Member: ‘No, I’m her great nephew.’
 
Supervisor
: ‘Could you fax us a certificate of death?’

 
 

 

 

 

 

Family Member: ‘Sure.’ (fax number is given)

After they get the fax:

Supervisor: ‘Our system just isn’t set up for death. I don’t know what more I can do to help.’

Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. I really don’t think she will care.’
 

 

Supervisor: ‘Well, the late fees & charges do still apply.’  (What is wrong with these people?!?)

Family Member: ‘Would you like her new billing address?’

 Supervisor

 

 

: ‘Yes, that will help.’
 
Family Member: ‘ Odessa Memorial Cemetery , Highway 129, Plot Number 69.’
 
Supervisor
: ‘Sir, that’s a cemetery!’
 
Family Member: ‘What do you do with dead people on your planet?

 

6 Responses to When You Die, Leave a Forwarding Address!

  1. Vicki says:

    oh my goodness! I couldn’t help but laugh. Glad I found your blog this evening!

  2. tz says:

    now that’s pretty funny!

  3. Sandra says:

    Vicki — I thought it was hilarious, true or not, too. I’m glad you found me too — I didn’t even know I was lost! :}

    tz — yes it is, in a saaaaad little way. :}

  4. ElleBee says:

    Oh.My.Word. Thank you SO much for providing this bit of humor. My dad always said he was going to make a list of “ept” service providers since so many were “inept”. Scary…

  5. Cyndie says:

    Thanks for the post. This story had me rolling on the floor. Unfortunately, we had to deal with a couple of situations like this when my husband’s mother died. Some never got resolved – they will just be hanging in limbo forever! It is incredible how companies don’t or can’t deal with a death although it is inevitible that we will ALL die at some time!

  6. Sandra says:

    ElleBee — I love your dad’s idea — and it would be soooo easy, because it would be soooo short!

    Cyndie — I know — it would be even funnier if it wasn’t so close to experiences all of us have had!

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